Get in Touch With Us
Got a question about one of the online casinos we cover, spotted a free spins offer that has changed, or want to suggest a brand we should look at next? This page explains the best way to reach the Online Casino team and what you can expect once you have sent us a message.
The Best Way to Reach Us
Email is the most reliable channel for getting hold of us. Send your message to [email protected] and a member of the team will read it in full before replying — we do not rely on canned auto-responses to close out enquiries. Include a short line on what your message is about (a bonus query, a correction, a partnership pitch) so we can route it to the right person straight away.
What We Can Help With
- Bonus and free spins queries — If a welcome offer, wagering requirement, or free spins allocation listed against a brand seems to have changed, tell us and we will check it against the operator's current terms.
- Accuracy corrections — We fact-check our reviews and ratings regularly, but online casino terms shift often. If something looks out of date, we want to know.
- Content suggestions — Want us to cover a payment method, a games category, or a specific casino operating in your province? Let us know what would be useful.
- Partnership and editorial enquiries — If you represent a casino brand or an industry organisation and want to discuss working with us, introduce yourself and outline the proposal clearly.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, mention this in your message. We will point you towards provincial support services rather than offer guidance ourselves.
How Our Reviews and Rankings Work
Before you write in with a question about our ratings, it helps to know how we build them. Every operator on Online Casino is assessed against the same criteria: licensing status, the clarity of bonus terms, the breadth of games and payment options available to Canadian players, and how the site performs on mobile. Editorial ratings reflect that research — they are not customer-review scores, and no operator can pay to move up the rankings. If you think we have missed something in that process, that is exactly the kind of message we want.
A Note on Commercial Relationships
Online Casino may earn a commission when readers sign up to a casino through links on this site. This does not influence how brands are rated or ordered — commission never buys position. If you have questions about how a specific listing came to be included, our contact address above is the right place to ask.
What Happens After You Send a Message
A real person reads every message that reaches us. We aim to reply within a couple of working days, though this can stretch a little during busier periods — thank you for your patience if that happens. If your question is about a specific operator's bonus terms, having the brand name and the offer in question to hand speeds things up considerably.
Looking for Something Specific First?
If your question is about players outside Canada's regulated space, you may find our page on trusted non GamStop casinos in the UK more relevant than a direct enquiry — it covers a different market with its own rules. For anything specific to Canadian online casinos, gambling sites, or how we compare the best online casino Canada options, reaching out directly is still the quickest route to an answer tailored to your situation.
Whatever the reason for getting in touch — a correction, a suggestion, or simply a question about how we rank Canadian online casinos — we read every message and appreciate you taking the time to write in.